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Frequently Asked Questions

Do you offer a contract?

Yes. Our clients are offered an official agreement to outline the services we agree, the term of the contract and the costs involved. It also clearly covers other information in relation to ownership of content, copyright, etc...

What is your minimum contract term?

Our minimum contract term is 12 months depending on the service provided. This is to enable us sufficient time to develop and market the service we offer.

Will I own the website?

Yes. All our website are developed and owned by our clients. However, admin access to the entire site will be restricted to safeguard our client and the website any issues.

Who updates the website?

We provide full support, maintenance and unlimited updates as part of our service to you. Just send us an email or give us a call.

What happens if my site crashes?

We have a UK team of IT professionals who manage our servers 24/7. In the unlikely event that your website should encounter errors or crash we will immediately look into the reasons and restore the website using the last backup if needed.

Do you make backups of the website?

Yes. All our sites are hosted on our own dedicated servers in the UK and are backed-up every hour.

Can you register a domain name for my website?

Yes. If you do not have a domain name, we can register the chosen domain name which will be registered to you. Domain names are registered subject to availability.

Do you offer web hosting and email?

Yes. All our websites are hosting on our dedicated servers in the UK and support by our UK technical team 24/7.

Do you design the graphics for the website?

Yes. We will design and create all graphics needed for the website. We have our own royalty free image library and in-house graphic design experts.

Do you write the content for the website?

Yes. We can help you with the content for the website if what you already have is note enough or if the content needs to be re-written to meet SEO (Search Engine Optimization) criteria for Google.

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